This week I tried to take the plunge to upgrade my Smartthings hub from v1 to v2. A friend had updated an integration with my Philips Dynalite lighting system to have dimming but for whatever reason it was only working on a v2 hub.
A quick smoke test had it working on my v2 hub (1 of 3 that I own) but really I wanted this integration so it could be used by my Harmony remote. When it came to this I could see there were going to be issues. In setting up the v2 hub I had noted I wasn't on the normal graph.smartthings site but one with lots of EU written in it, ironic given that most of Europe doesn't have this product yet. And little to my knowledge it seemed the problems I was about to face were well documented here.
In a nutshell the Oauth used for security in many apps like Harmonys was pointing at the US site, graph.smartthings and of course no longer seeing my v2 UK hub.
I thought maybe reseting and selecting US as my region would work, but sadly this locked my account, I needed a new code contact support, at the end of this text is where I am up to: (Removed names and spaces and pleasantries)
Someone recently asked if I would recommend migrating from v1 to v2 and my conclusion (as they are in UK and needed integrations) was a pretty strong no. It took a long time as with most technology to come from the US, Smartthings, Amazon Echo, Harmony (previous version) and then when it does come it more than likely doesn't have all the features. So my conclusion if you are not in the US and want a Smarthome any time soon, is buy the stuff there and pretend you are in the US! Yes return policies potentially out of the window but it being a bigger market means there is a bigger focus, as there is more to gain from it business wise.
Just a guy with lots of smart home tech: